Creating OnLine

I'm a relatively new user to converting on line.?All has gone well so far...?I usually convert simple word docs created in MS Office Word 2003 to pdf.?As I say until today no problem but now my headers are not printing.?Footers are fine but no headers!?I am converting from A4 to A4 paper size.?I suspect that I may have messed up my preferences as I tested a document that I printed last week.?Last week it worked - today it came back without headers!

Any suggestions out there please?

Creating OnLine

I'm sorry the conversion didn't work perfectly for you. It may be related to the font in the original document. Could you send us the original - acrobat.com_feedback@adobe.com - so we can take a look? Thanks for your help...

Creating OnLine

Thank you. The original was slightly sensitive and so I have changed the

text and reprinted it on line - the results were the same...

So here is the converted pdf file and its word original. Everything prints

except the header - footer no problem.

Thanks again.

Richard King-Evans

Hi Richard -

We didn't get the files yet - please send to acrobat.com_feedback@adobe.com if you haven't already.

Thanks!

Michelle

I replied as you asked and sent the files but have heard nothing further.

Please advise.

Thank you

Richard King-Evans

Hi Richard,

Sorry for the delay in responding... the font in your document is Copperplate Gothic Bold, and it's not one that we support yet. We are working to resolve these problems as quickly as possible, but I don't have an eta as yet. Thank you for your patience in the meantime.

Best,

Michelle

Dear Michelle

No I'm afraid that you have misunderstood. If you look at the Word version

you will see that 99.9% of the document the font is in Arial. The one

exception is the line RKE and the line Associates at the top of page 1 which

I agree are in Copperplate Gothic Bold. However both these lines, together

with most of the rest of the document convert to adobe without problem.

What does not convert is the header on all pages - you can see it clearly in

the Word version. The header is ''Strictly Private and Confidential'' and it

is in Arial. Everything else converts - that does not - and it is on this

question that I would be grateful for an answer.

Thanks

Richard King-Evans

Hi Richard - Please see my response via email.

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