Install of FlashPlayer 10 in Internet...

I recently tried to upgrade FlashPlayer. That process hang. I tried several times. Eventually I de-installed FlashPlayer via ControlPanel =%26gt; Add/Remove Programs (which surprisingly was a matter of a few seconds in contrast to the usual deinstallation ''are you sure?'' etc.).

But Re-installation does not work either. When I click the ''Agree and install now'' button on page http://get.adobe.com/flashplayer/ to install the latest version 10.0.22.87 I get the expected popup asking whether I want to install ''Adobe DLM''. I click on Install and then the process including IE8 hangs.

I have FlashPlayer properly running in my other installed browser (Google Chrome 2.0, Firefox 3.0 and Safari 4.0 - I am a SW developer, which is why I need all these browsers for occasional compatibility testing and I need to get Flash also working in IE8, too.

What file/directory/registry-entry do I need to fix or remove to get this properly re-installed in IE8?

This is on WinXP (SP3+).

Michael

Install of FlashPlayer 10 in Internet...

I am beginning to assume, that the actual problem is not with the installation but with that initial pre-installation dialog. Even if I click ''Do NOT install'' the dialog does not go away and the browser hangs... Really weird!

Michael

Install of FlashPlayer 10 in Internet...

Michael, can you open a web support case and post back a case number??I have some steps you can try using a beta version of Charles that might give us some clues, but I can't post them publicly at this time.

http://www.adobe.com/support/flashplayer, follow the links to open a case.

Hi, before I opened the support case I had a look at the referenced link and went through some of the actions described there, specifically those at

http://kb2.adobe.com/cps/191/tn_19166.html#internet_explorer.

My IE permissions were set accordingly already. So I then suspected that registry permission problem described there, but the procedure using SubInACL didn't fix anything. As last step in that section I found the paragraph titled ''If the ActiveX Control for Flash Player fails to install, download the executable installer.''.

So I downloaded and unzipped the local installer obtained from: http://www.adobe.com/support/flashplayer/ts/documents/tn_19166/Install_Flash_Pla yer_10_ActiveX.zip

And THAT finally did the trick! Flash is now also running in my IE8.

Frankly, I don't quite understand, why Adobe isn't offering that alternative installation method right on the FlashPlayer's download page. Many people prefer to run installers from downloaded files anyway rather than directly executing code from within a browser. That at least that allows for some prior virus checking, etc.

Cheers and thanks,

Michael

Well it's good that you worked around it, though I was hoping to find out if there was a problem with the Download Manager.

''why Adobe isn't offering that alternative installation method right on the FlashPlayer's download page''

On our side there's a lot more to it than just getting you the download and install. There's back end download/install stats to track (that we cannot get just from the exe install) and offers such as the Google toolbar.

Hi mmo18,

I am using the latest flashplayer 10 on my IE8 and so far I have not come across such problems. For your info, im using it on windows vista sp2. I guess here is that your XP sp3 is not compatible with the latest flashplayer. Also, my other pc which is using IE8 and XP2 is working just fine here.

Frances

Loss Fat Diet

Frances,

'' your XP sp3 is not compatible with the latest flashplayer.''

This is absolutely not true. Flash Player 10 is compatible with all versions of XP.?You have to go back to Win 98 before you're required to use Flash Player 9.

The previous poster's issue was specific to his machine (doesn't look like a general issue with IE8). He found a way around it, so we won't be able to determine what actually caused it.

@BWolfe: ''On our side there's a lot more to it than just getting you the download and install. There's back end download/install stats to track (that we cannot get just from the exe install) and offers such as the Google toolbar.''

I understand that, but I guess for most of these even a local installer could cater for. For the stats the installer could ''phone home'' and the ''goodies'' (which I almost always unselect anyway) could be packaged with it. And since I tried to install that beast from the website at least 10 times, your stats are runined anyway... :-)

At least finding the local installer should be made simpler! I was actually looking for that option before (because I assumed exactly such an issue) and couldn't find it.

Michael

Alas, this story continues: today I again came accross a webpage that didn't work.

So I went to the Adobe Test page (http://www.adobe.com/shockwave/welcome/) and, while ShockWave works fine, the FlashPlayer section reads:

''You need the latest Flash Player and JavaScript enabled to view this content.''

Of course I have both installed and enabled. What could cause this, that FlashPlayer seems again and again disabled??? I ran the installer again - no change. I ran the de- and then the installer - again no change. This is getting on my nerves!

Michael

BWolfe [ADOBE] wrote:

Michael, can you open a web support case and post back a case number? ...

http://www.adobe.com/support/flashplayer/, follow the links to open a case.

In the upper right the first link is ''Contact Support''.

Before you to that, please download the Flash Player update that came out yesterday and retest.

I'm having a similar issue here. It's a clean install of XP. All updates from Microsoft are in place, all IE8 setings at default, but the hang seems to happen whnever I go to www.adobe.com. I'm entering this from a different computer, and will be making a support case. Stay tuned.

Case #0181196663